Frequently Asked Questions
1. How do I place an order on ClearLum?
To place an order, simply browse our catalog, choose the products you are interested in, add them to your cart and proceed to checkout. Once payment is complete, you will receive a confirmation email.
2. What payment methods do you accept?
We accept all major payment methods, including Credit Cards (Visa, MasterCard, American Express) , PayPal , and Apple Pay .
3. Can I change or cancel my order?
Unfortunately, we cannot change or cancel an order once it has been completed, as our shipping system processes it quickly. If you need assistance, please contact us as soon as possible.
4. How long will it take to receive my order?
Shipping times vary depending on your location. Orders typically take 3-9 business days . We will provide you with a tracking number to follow your package.
6. Can I return a product?
Yes! We offer a 30-day return policy . If you are not satisfied with your purchase, you may return it within 30 days of receiving the product. The product must be in its original and unused condition. To begin the return process, please contact us.
7. Is my personal data safe?
Absolutely! We use SSL secure connections to protect all your personal and payment information. We will never share your data with third parties without your permission.